Terms & Conditions

You need to choose at least two available dates that you can attend the Passport Office. We will then book the appointment in for you and forward details of the exact time, date and the reference number via email. You agree that should you require the appointment urgently you may be allocated with one that was recently cancelled by another consumer. Therefore you understand that the appointment may not be in the applicants name however it will remain valid for use.

Using this form does in no way guarantee you a passport or the appointment time and date that you request as this is subject to availability. UK Services & Support Ltd who operate this website will do it’s utmost to secure the date for the time that you select however this is subject to availability and the standard terms set out by the Passport Office which you also agree to by using our service.

You must ensure the applicant is eligible before using our service as no refunds can be issued after this form has been submitted, if an appointment is secured via other means or if the appointment we secure is changed or cancelled. The applicant must be a UK citizen to apply for a UK passport. Those under 16yrs or who have never held a UK passport in the past or if their old passport has been lost, stolen or damaged cannot use the 1 day Premium Service. The Fast Track 1 week service can only be used by first time applicants under 16yrs of age or those 16 or over if they have held a UK passport in the past. If the applicant is not eligible for the Premium Service we may book a Fast Track service instead.

The £98.50 fee you pay our independent organization for this package is non-refundable once the service has been performed. Full payment is required in full within 24hrs of completing this form otherwise you agree that overdue invoice charges can be added at rates found at: http://charges.britishpassportservices.co.uk. If payment is not made within 24hrs then we reserve the right to undo any work or services that you have been provided with and if we so choose, cancel the contract with you without charge.

All fees you pay us do not come off the passport fee due to Her Majesty’s Passport Office on the day of the appointment. The 1 day Premium Service is £128 for an adult, the 1 week Fast Track Service £103 for an adult or £87 for a child. Standard passport fees are £72.50 for an adult or £46 for a child.

You can avoid our services and charges by securing a free appointment via Her Majesty’s Passport Office directly on 0300 222 0000 (www.gov.uk). UK Services & Support Ltd does not have any preferential access to Passport Office appointments nor any access to any Offices calendar. During office hours it will take an average of 3-4 working hours to receive confirmation of your booking which will sent via email however it is understood that it may take longer and that there is no guaranteed time scale.

We do not charge for the appointment the fee that you pay us is for checking online application for errors and omissions (£7.08), the time and work involved in securing the appointment at the office required (£20), sms, letter and email confirmation (£10), ongoing live 121 web chat and email support (£5), Emergency Travel Document Card Gift Voucher (£10), directions to the Passport Office (£10) and membership to our queue jumping website (£20). These prices exclude VAT at twenty percent and are charged for each applicants package.

In addition to this the following items are free as part of our package: ongoing live chat and email support, online video advice on how best to prepare for the appointment, a twenty percent discount on policies from our travel insurance partner, price freeze on passport prices, protective passport cover, 90 day loss protection warranty on the applicants passport, upgrade of the applicants full UK driving license to one recognized worldwide, lost and stolen form completed for you plus an approved authorization and second passport letter completed for you and our optional Passport Office Exemption service whereby twice a week we lodge all applications received at the local Passport Office.

By using our services you expressly agree that we may commence provision of the service immediately upon receipt of this form, consequently once the work has been completed there will no longer be any option to cancel your order. Due to the nature of this service you agree to forfeit your 14 day cooling off period/cancellation rights provided by the Consumer Contract Regulations 2013.

Should you wish to cancel you can call our cancellation helpline on 02036000145 and entering your 5 digit cancellation code/applicant ID, contacting us via UK Services & Support Ltd, Suite 673, 109 Vernon House, Frair Lane, Nottingham, NG1 6DQ or emailing: cancel@britishpassportservices.org.uk. If work has not yet begun then the contract can be cancelled at no charge. Should you cancel before all paid services have been performed then you will be eligible for a partial refund. If the work has been completed in full then the £98.50 fee will be due in full. You also expressly agree that just cancelling the appointment does in no way cancel the contract or undo the work we have performed for you.

Should at anytime the credit or debit card payment that you make to our company be subject to a chargeback/payment dispute we reserve the right to add a £30.00 surcharge to the invoice and pursue you for a fresh payment. If the service fee remains outstanding then we may issue court proceedings to recover the appointment package charge, the surcharge incurred from our payment processor and if successful at court at least £50.00 of court charges will also need paying to our company.

This online booking form is available for the convenience of the user and is provided by UK Services & Support Ltd who are not affiliated with Her Majesty’s Passport Office or any government department as we are an unaccredited privately owned organization with no ability to issue passports ourselves. We are not responsible for any errors, losses or damages that you may incur whilst using this service, you use any of our services at your own risk and understand that any advice provided should not be considered professional advice.

This online booking form is available for the convenience of the user and is provided by UK Services & Support Ltd who are not affiliated with Her Majesty’s Passport Office or any government department as we are an unaccredited privately owned organization with no ability to issue passports ourselves. We are not responsible for any errors, losses or damages that you may incur whilst using this service, you use any of our services at your own risk and understand that any advice provided should not be considered professional advice.

 

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